Terms & Conditions (AGB) for Natalie Hewett Business Consulting

1. Welcome to Natalie Hewett Business Consulting
We’re delighted to have you on board! By accessing or using our services, you agree to the terms outlined below. These Terms & Conditions help ensure that we’re all on the same page and that our working relationship is clear, transparent, and built on trust.

2. Who We Are
Business Name: Natalie Hewett Business Consulting (Einzelunternehmen)
Address: Bachstrasse 5, 8106 Adlikon b. Regensdorf, Switzerland
Contact Information: You can reach us at info@nataliehewett.com for any questions or concerns.

3. What We Offer
We offer a range of services designed to empower and guide you through your business journey. These include:
Business Consulting: Strategic advice to help your business thrive.
Health Coaching: Personalised sessions focused on holistic well-being.
Online Courses & Workshops: Comprehensive programs to develop your skills.
Each service is designed with care to provide you with the best possible experience. Detailed descriptions of each service can be found on our website.

4. Using Our Services
We believe in keeping things straightforward. To use our services:
Eligibility: You need to be at least 18 years old and legally capable of entering into a binding contract.
Respect and Compliance: We ask that you use our services responsibly and in accordance with all applicable laws. This ensures a safe and productive environment for everyone.

5. Booking and Confirming Services
Placing an Order: Once you decide to work with us, you’ll receive a confirmation email detailing your selected service and the next steps. If there’s anything that doesn’t look right, please let us know immediately.
Payment Confirmation: Your booking is confirmed once we’ve received your payment. We accept payments via bank transfer, credit card, and PayPal.

6. Our Pricing
Our pricing is transparent and inclusive of VAT, so there are no hidden surprises. Prices are clearly stated on our website and are subject to change, but any changes won’t affect confirmed orders.

7. Payment Terms and Refunds
When to Pay: Payment is due when you confirm your booking. For some services, we may offer instalment plans - these will be clearly outlined in your service agreement.
Refunds: At Natalie Hewett Business Consulting, we believe in the power of commitment and action. As such, we generally operate under a strict no-refund policy. We want to ensure that when you invest in our services, you’re fully committed to the process and the outcomes.
However, we understand that exceptional circumstances can arise. In rare cases where we agree to provide a refund, it will be on a pro-rata basis, reflecting the portion of the service already delivered. If you have any concerns or feel that a refund should be considered, please reach out to us directly to discuss your situation. While refunds are not the norm, we are open to conversations and will always strive to be fair and transparent.
Late Payments: If payments are delayed, we reserve the right to charge interest as per Art. 104 of the Swiss Code of Obligations. We may also pause your access to our services until your account is up to date.

8. Your Responsibilities
Account Information: If you create an account with us, please make sure your details are accurate and up-to-date. You’re responsible for keeping your login information secure.
Respectful Use: Our services are here to help you grow, so please use them respectfully and legally. Any misuse could result in suspension or termination of your account.

9. Our Intellectual Property
We’ve worked hard to create content that helps you succeed. All materials, trademarks, and content provided through our services are owned by Natalie Hewett Business Consulting. You’re welcome to use them for your personal growth, but please don’t copy, share, or distribute our content without permission.

10. Your Content and Privacy
What You Share: If you submit content (like feedback or testimonials), you retain ownership of it, but you grant us a licence to use it to promote and improve our services.
Protecting Your Data: Your privacy is important to us. We handle your personal data with care, in line with our Privacy Policy. If you ever have concerns about how your data is being used, please reach out to us.

11. Warranties and Liability
Our Commitment: We’re dedicated to delivering our services with care and professionalism. However, we can’t guarantee specific outcomes, as success varies depending on individual effort and circumstances.
Limiting Liability: While we strive to offer valuable services, our liability is limited to the amount you’ve paid for the service in question. We’re not liable for any indirect or consequential damages, except in cases of gross negligence or willful misconduct.

12. When Life Happens (Force Majeure)
Sometimes, things happen that are beyond our control - like natural disasters or pandemics. If such events prevent us from delivering our services, we’ll notify you as soon as possible and work with you to find a solution. If the disruption continues for more than 60 days, either party may terminate the contract.

13. Dispute Resolution
Governing Law: The contractual relationship between you and Natalie Hewett Business Consulting shall be governed exclusively by Swiss law, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
Place of Jurisdiction: The exclusive place of jurisdiction for all disputes arising from or related to these Terms & Conditions, or any contractual relationship between the parties, shall be the registered place of business of Natalie Hewett Business Consulting in Zurich, Switzerland.
Fallback for Enforceability: In the event that the choice of applicable law or the designated place of jurisdiction is not enforceable or valid in a particular jurisdiction, the parties agree that any disputes shall be governed to the maximum extent permissible under Swiss law. Furthermore, in such a case, jurisdiction shall be limited to the courts geographically closest to the registered place of business of Natalie Hewett Business Consulting that are competent to hear such disputes.

14. Keeping Things Up to Date
We may occasionally update these Terms & Conditions to reflect changes in our services or the law. We’ll notify you of any significant changes, and your continued use of our services means you accept the updated terms.

15. If a Term Doesn’t Work Out
If any part of these Terms & Conditions is found to be invalid or unenforceable, the rest of the terms will still apply. We’ll work to replace the invalid term with something that’s enforceable and reflects the original intent.

16. Final Thoughts
These Terms & Conditions, along with our Privacy Policy, Legal Disclosure, and Earnings Disclaimer, make up the entire agreement between you and Natalie Hewett Business Consulting.
If you ever have questions or need clarity on anything, we’re just an email away at info@nataliehewett.com.

Last Updated: August 27, 2024